Monitor Audio AirStream 10 User Manual download pdf (Page 31)

I cannot play my iTunes Music via the AirStream 10

The AirStream 10 will only recognise music stored in your iTunes Music folder by •

selecting the ‘Shared Folders’ option. Ensure the ‘iTunes Music’ folder is stored

within ‘My Music’ on the computer.

The AirStream 10 will not play protected music downloaded with copyright •

protection by DRM.DAB radio reception is poor

Please check that the aerial is FULLY extended for the maximum signal strength •

and improved reception.

Use the manual tune (refer to page 17), to adjust the aerial for the best reception.•

Try moving the AirStream 10 to an alternative location to see if reception • improves.

Please remember to scan for DAB stations again once you have moved your

AirStream 10. Refer to page 15.

Check that there are no other items of electrical equipment too close to your •

AirStream 10, causing interference.

Visit www.digitalrad• ionow.com for information about DAB reception in your

area.

No sound

Check the volume using the ‘Tune/Select Dial’ or mute button.•

Are there headphones connected? The speaker is muted when headphones are •

connected.

Please check that the mains power lead is connected at the side of the •

AirStream 10 and the mains power wall socket is switched on.

You may need to re-scan if the station you last listened to is no longer available. •

Refer to page 15.

The AirStream 10 does not respond

Please check that the mains power lead is connected at the side of the •

AirStream 10 and the mains power wall socket is switched on.

Turn off the AirStream 10 and unplug the mains power connector. Leave for •

approximately 1 minute and then reconnect the AirStream 10 and turn on.

Try searching for software updates. Refer to page 24.•

Try a reset to factory defaults. Refer to page 23 for information on this. The •

‘Factory Reset’ can be found in the ‘System Setup’ menu.

Note:

A reset to factory defaults will delete all of the network settings, station lists and

presets stored in the AirStream 10. To re-enter them again, follow the instructions

contained within this manual.

If still experiencing difﬁculties after making the suggested checks, please call the

helpdesk for further assistance. The helpdesk is open from 9.00am to 5.00pm (GMT),

Monday to Friday (excluding Bank Holidays) and can be contacted on +44(0) 1268 740580.

The helpdesk may ask you for the software version of your AirStream 10 and so it

may be a good idea to note this before you call. To check the software version of the

AirStream 10:

Press ‘Menu’ > ‘Main Menu’ > ‘System Settings’ > ‘lnfo’.

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Monitor Audio AirStream 10 User Manual Page 31

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